Refund policy

Refund & Return Policy

Last Updated: 30\06\2026

Welcome to Little Guard. We strive to provide high-quality tracking products and accessories. This Refund & Return Policy outlines your rights and obligations when purchasing products from Little Guard.

1. General Returns

In accordance with applicable South African consumer protection laws, customers may be entitled to return eligible products under certain circumstances.

To initiate a return, please contact us at littleguardsafety@outlook.com before returning any item.

Little Guard reserves the right to inspect all returned products before approving a refund, exchange, or replacement.

2. Cooling-Off Rights for Online Purchases

Where applicable under South African law, customers may cancel an online order within 7 days of receiving the goods.

To qualify:

  • The product must be returned in its original condition.

  • All packaging, manuals, accessories, and included items must be returned.

  • The product must not be damaged through misuse, negligence, improper handling, or unauthorized modifications.

Customers exercising their cooling-off rights may be responsible for the direct cost of returning the goods where permitted by law.

Refunds will only be processed once the returned product has been received and inspected.

3. Defective Products

If a product is defective, materially unsafe, or fails to perform as reasonably expected under normal intended use, customers may be entitled to remedies provided by the Consumer Protection Act.

Customers must notify Little Guard as soon as reasonably possible after discovering the defect.

Little Guard may inspect the product before determining the appropriate remedy, which may include:

  • Repair

  • Replacement

  • Refund

Damage caused by misuse, accidents, unauthorized modifications, improper installation, exposure to unsuitable conditions, normal wear and tear, or failure to follow product instructions will not be considered a manufacturing defect.

4. Non-Returnable Items

Unless otherwise required by law, the following items are not eligible for return:

  • Products damaged by misuse, neglect, or accidental damage.

  • Products showing excessive wear and tear.

  • Products altered, modified, or repaired by unauthorized persons.

  • Products returned without original accessories where applicable.

  • Clearance, promotional, or final-sale items clearly marked as non-returnable.

  • Gift cards, digital products, downloadable content, and promotional vouchers.

5. Tracking Performance Disclaimer

Little Guard products are designed to assist with locating compatible devices and belongings through supported tracking networks.

Little Guard does not guarantee:

  • Continuous location updates.

  • Real-time tracking accuracy.

  • Network availability.

  • Device compatibility beyond advertised specifications.

  • Recovery of lost, stolen, missing, or misplaced persons, pets, vehicles, or property.

Tracking performance may vary depending on environmental conditions, signal availability, third-party services, device settings, software updates, battery condition, and network coverage.

Refund requests based solely on customer expectations regarding tracking range, location precision, network performance, or recovery outcomes may be declined where the product functions as intended.

6. Compatibility

Customers are responsible for ensuring compatibility with their devices before purchasing.

Little Guard shall not be responsible for incompatibility arising from:

  • Unsupported devices.

  • Operating system limitations.

  • Third-party software changes.

  • User configuration errors.

  • Future software updates by device manufacturers.

7. Return Shipping

Unless a product is confirmed to be defective or otherwise required by law:

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • Little Guard is not responsible for returned parcels lost or damaged in transit.

Customers are encouraged to use tracked shipping services.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Banking institutions

  • Payment providers

  • Card issuers

  • Administrative processing requirements

Little Guard shall not be responsible for delays caused by third-party payment processors or financial institutions.

9. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests will be handled in accordance with this Refund & Return Policy and applicable South African law.

10. Limitation of Liability

To the maximum extent permitted by law:

Little Guard shall not be liable for any indirect, incidental, special, consequential, or economic losses arising from:

  • Loss of property.

  • Loss of data.

  • Lost profits.

  • Missed business opportunities.

  • Emotional distress.

  • Failure to locate a person, pet, or item.

  • Third-party network interruptions or service failures.

Nothing in this policy excludes any rights that cannot legally be excluded under South African law.

11. Contact Information

For returns, refunds, or warranty enquiries, please contact:

Little Guard
Email: littleguardsafety@outlook.com
Website: littlegaurd.co.za

We aim to respond to all enquiries within a reasonable time.